Frequently Asked Questions

Everything you need to know about your new favorite frames.

How do I add my prescription to my order?

You can upload a photo of your valid prescription during the checkout process, or email it to our customer support team after completing your purchase.

What are Top Frames and how do they work?

Top Frames are lightweight, magnetic covers that attach to your Base Frames, allowing you to change your style, color, or pattern in seconds.

What is your return and exchange policy?

We offer a 30-day risk-free trial. If you are not completely satisfied with your eyewear, you can return or exchange them for free within 30 days of delivery.

Do you offer international shipping?

Yes, we currently ship to the United States, Canada, Australia, and the UK. Shipping rates and delivery times vary by location.

Can I use my FSA or HSA funds?

Absolutely. Since our prescription glasses are considered a medical expense, you can use your FSA or HSA card at checkout just like a regular credit card.

How should I clean and care for my frames?

We recommend using the provided microfiber cleaning cloth and a gentle lens spray. Avoid using paper towels or clothing, as these can scratch the lens coating.